Looking at the customer journey
...information sharing sessions to present these to teams across OPG. This will facilitate discussion to identify improvements we can make in our processes and activities that could benefit our customers....
...information sharing sessions to present these to teams across OPG. This will facilitate discussion to identify improvements we can make in our processes and activities that could benefit our customers....
...detail during the series of online workshops, which we’re inviting you to attend. An introductory livestream event will mark the start of the sessions, be open to all, and available...
...on the best way to reform how LPAs are created, and it focuses on areas that are likely to need legislative change to make that happen. We want to make...
...long as you need to, can help with getting the conversation off to the right start. It can be useful to bring a few key facts, to explain more about...
...two children. She was a Senior Lecturer in sociology at a University in the West Midlands and retired in 2021. After Shirin became an attorney for her Dad, she decided...
...means we can introduce measures to better protect against fraud and abuse, including allowing OPG to check the identity of those involved in the LPA. While the new modernised service...
...too late to get power of attorney by the time diagnosis was given to Dad, which caused problems and financial hardship. We were unable to access his savings account when...
...deputy will need to get authority to use the client’s funds to reimburse a third party for work carried out on the client’s behalf. Deputies are expected to apply to...
...have been in place to help professional and public authority deputies understand their responsibilities and what’s expected of them. However, feedback told us that these standards are sometimes difficult to...
...help to have your LPA information to hand so we can help you as quickly as possible. A list of what to include is available in the ‘reporting and making...