Katrina Morrison and the OPG Insights Team have been carrying out work to create a “customer journey map”. Here we discuss the different experiences of our customers and what’s next for the project. As part of OPG’s 2020 – 2021 …
Over the last few months, we’ve been working hard to make our Use an LPA service available to lasting powers of attorney (LPAs) registered before 17 July 2020. From now on, LPAs registered on or after 1 September 2019 will …
The world is changing. Digital has transformed the way many people think and act. The current Covid-19 situation has heightened this impact more so as more people have had to rely on digital channels. They are increasingly requesting digital access …
In response to the current COVID-19 situation we have worked a lot on the services we offer and how we can best respond to our stakeholders needs. With additional demands on the NHS and local authorities, we have introduced a faster service …
At the Office of the Public Guardian we’ve been looking at improving the services we offer and to provide more opportunities for our stakeholders and customers to get the information they need in a format they want.
Since we launched the Use a lasting power of attorney service on 17 July, we’ve received lots of questions from people wanting to know more information on how the service works and how it is helping our customers. We’ve put …
In recent months it's become much clearer just how important our online services are. With the world going online to communicate and collaborate we’ve been working behind the scenes to make the lives of donors and attorneys easier. We want to offer …
Simon Manby, Sirius Digital Product Owner, talks about the development of OPG's internal case management system and how it's improved ways of working.
Amy Feetham, accounts paralegal at law firm Irwin Mitchell, discusses her experience of using our online deputy reporting service. Irwin Mitchell was the first professional organisation to use the deputy online reporting service which launched in spring 2018.
It’s been 18 months since we launched our online reporting service for lay deputies. Since then 6,000 reports have been submitted online, we’ve launched the service for public authorities and made changes to the design of the lay reporting service.