Katrina Morrison and the OPG Insights Team have been carrying out work to create a “customer journey map”. Here we discuss the different experiences of our customers and what’s next...
...on, LPAs registered on or after 1 September 2019 will be able to access the service and share their details online with organisations, to make the lives of donors and...
...complicated than that. We’ve just published our guide to gift-giving for deputies and attorneys and, while it might not quite be the gift they were waiting for all year, we...
...Care Quality Commission, the Care and Social Services Inspectorate Wales and the Court of Protection. They aim to make things easier and clearer for deputies to manage their clients’ affairs....
We are often asked about how and why we do safeguarding investigations at OPG. This is completely understandable as we hear about elder abuse and fraud cases frequently in the...
We’ve been doing a lot of work recently to support our communications and engagement strategy, and how we can further build trust and awareness amongst our partners and the public...
...them at the best possible time and support them to make a decision. If you are an attorney or deputy for property and financial affairs, the decision on whether to...
...far include “OPG who we are”, “Creating and witness an LPA during Covid-19" and “Use an LPA Service”. We will be recording and publishing a new podcast every other month,...
...with current demands on the NHS and local authorities in England and Wales, we need to provide information more quickly, help speed up the transition of care and free up...
...so please don’t hesitate to get in touch with us if you need help. For regular updates and information, you can find us on social media and for any specific...