Katrina Morrison and the OPG Insights Team have been carrying out work to create a “customer journey map”. Here we discuss the different experiences of our customers and what’s next...
...and over the next 12 weeks we’ll host a series of workshops to discuss our plans and explore key themes in more detail. The consultation and online workshops Responses to...
...on, LPAs registered on or after 1 September 2019 will be able to access the service and share their details online with organisations, to make the lives of donors and...
...Care Quality Commission, the Care and Social Services Inspectorate Wales and the Court of Protection. They aim to make things easier and clearer for deputies to manage their clients’ affairs....
We’ve been doing a lot of work recently to support our communications and engagement strategy, and how we can further build trust and awareness amongst our partners and the public...
...normally have been inclined to splurge on designer accessories for her deputies, nor hand out bricks of cash, and so the latter ended up with a £200,000 lesson to learn...
...Mental capacity can vary and it is important not to label people as not having capacity to make any decision when they are able to make some choices for themselves....
...and presents. Gifts can be given on festive occasions as well as life events such as births or weddings as long as the gift meets certain criteria. It’s not compulsory...
...with current demands on the NHS and local authorities in England and Wales, we need to provide information more quickly, help speed up the transition of care and free up...
...far include “OPG who we are”, “Creating and witness an LPA during Covid-19" and “Use an LPA Service”. We will be recording and publishing a new podcast every other month,...