Looking at the customer journey

...register an LPA. For example, has there been a specific trigger for the LPA being taken out? Has it been an emotional experience? Insights from the journeys so far...
...register an LPA. For example, has there been a specific trigger for the LPA being taken out? Has it been an emotional experience? Insights from the journeys so far...
...14 September 10.30-12.00 Workshop - Fit for the future There is limited availability for the workshops so we’re encouraging people to register their interest by signing up to the events...
...statement on an LPA application form. 8. A few signatures short of a deed For a document to be a deed, it has to be signed and witnessed. For LPAs...
The Ministry of Justice’s (MoJ) consultation on modernising lasting powers of attorney closed on 13 October 2021, after being open for public response for 12 weeks. Over 300 responses were...
...to look into options for making a lasting power of attorney (LPA) for herself. Here she shares her story… When did you make your LPA? My Father decided to make...
...manual registry searches, applications for fee remissions, and sending documentation by post. Some of this work we can tackle on our own, others will require cooperation and co-development with other...
...‘Do you have an activation key? Click ‘No’ Fill in the information you’re asked for. Click ‘Continue' Then check your answers and click ‘Continue’ Finally, you will see confirmation that...
...and certificate providers Includes making a start and who to involve Completing forms Includes signing forms in order Payments and fees Includes cheques and applying for remissions and exemptions Using...
...no longer a need for people to send in a death certificate unless we specifically ask for it. The Life Event Verification System is used across government and is a...
...and it’s a time to reflect on what has gone by and what is to come in our new year. As I prepare to celebrate Diwali with my nearest and...