...research sessions, work shadowing, and navigational and design testing. The aim was to understand if a digital service was desirable, what might be required, and to attempt to frame what...
...and what they would like people to know if they couldn’t make or communicate a decision for themselves. They tell us about their hopes and fears for the future and...
...Civil Service diversity and inclusion strategy shows that diverse and inclusive organisations perform better, and their employees are more engaged and far more productive. People feel more valued, supported and...
...my hearing gets worse and worse. It’s clear that this is not just the medication and that something is actually wrong. Whilst in hospital I have my hearing assessed and...
...instructions to assist with suicide or criminal activity instructions in a property and finance LPA that relate to health and welfare and vice versa (we appreciate that sometimes there is...
...of the summer we began a 10 week discovery phase - speaking to users (citizens, legal professionals, charities, banks and utility companies), other government departments and agencies, service providers and...
...deputyship, health and welfare or property and finance, they will need separate applications to make decisions. You’ll need to think about what you need from the deputyship and make it...
...and I are now adults and have since moved on with our lives. My mum has also returned and is happily reunited with her family. While it turned out to...
...for banks and building societies. This has been designed to help customer-facing staff recognise LPA and deputyship order documents and the role of attorneys and deputies. One major UK bank...
...and champion for older people across Wales not only involves working to drive change on their behalf and providing assistance and support where it’s needed, but also growing older people’s...