Looking at the customer journey

...information sharing sessions to present these to teams across OPG. This will facilitate discussion to identify improvements we can make in our processes and activities that could benefit our customers....
...information sharing sessions to present these to teams across OPG. This will facilitate discussion to identify improvements we can make in our processes and activities that could benefit our customers....
...on the best way to reform how LPAs are created, and it focuses on areas that are likely to need legislative change to make that happen. We want to make...
...two children. She was a Senior Lecturer in sociology at a University in the West Midlands and retired in 2021. After Shirin became an attorney for her Dad, she decided...
...do is appropriate to the situation and for the individual. Mediation fits into that as proportionate action in line with the Human Rights Act 1998. We’re using independent, experienced, and...
We're always interested to understand what motivates people to plan ahead for a time when they can't make decisions for themselves. In the second in our series of blogs featuring...
...of attorney (LPAs), with an 8% increase this year on new LPA's - we received over 75,000 LPAs in April alone started an ambitious transformation programme to continue to support...
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...signed in the correct order, and allow users to download the forms again if they have not been signed in the correct order. added a search function to help find...
...he needed a ramp to get outside, and had to use a credit card for expenses which, obviously, cost more.” Having an LPA in place to appoint a carer as...
...of mind—it empowers individuals to take control of their futures. We've partnered with Carers UK to deliver an informational session to explain how LPAs can provide lasting reassurance for both...