...research sessions, work shadowing, and navigational and design testing. The aim was to understand if a digital service was desirable, what might be required, and to attempt to frame what...
...Civil Service diversity and inclusion strategy shows that diverse and inclusive organisations perform better, and their employees are more engaged and far more productive. People feel more valued, supported and...
...live rent-free in the person’s property Who, what, when Using plenty of case studies involving such fictional gift-givers and recipients as Patrick, Sanjiv and Hannah, the guide goes on to...
...instructions to assist with suicide or criminal activity instructions in a property and finance LPA that relate to health and welfare and vice versa (we appreciate that sometimes there is...
...organisations such as NHS, care homes, banks and building societies as smooth and easy as possible. We will also work to encourage more new customers to pay online and make...
...of the summer we began a 10 week discovery phase - speaking to users (citizens, legal professionals, charities, banks and utility companies), other government departments and agencies, service providers and...
...us. We want to help them to understand the roles and responsibilities of attorneys and deputies, and when to consult them. We also would like to ensure they know when...
...and I are now adults and have since moved on with our lives. My mum has also returned and is happily reunited with her family. While it turned out to...
Sophy Colbert and Lorena Sutherland share their experiences of carrying out research with deputies to help produce OPG’s new deputy reporting forms. Part of the content team’s role in OPG...
...and champion for older people across Wales not only involves working to drive change on their behalf and providing assistance and support where it’s needed, but also growing older people’s...