Looking at the customer journey

...information sharing sessions to present these to teams across OPG. This will facilitate discussion to identify improvements we can make in our processes and activities that could benefit our customers....
...information sharing sessions to present these to teams across OPG. This will facilitate discussion to identify improvements we can make in our processes and activities that could benefit our customers....
...detail during the series of online workshops, which we’re inviting you to attend. An introductory livestream event will mark the start of the sessions, be open to all, and available...
...on the best way to reform how LPAs are created, and it focuses on areas that are likely to need legislative change to make that happen. We want to make...
...two children. She was a Senior Lecturer in sociology at a University in the West Midlands and retired in 2021. After Shirin became an attorney for her Dad, she decided...
...long as you need to, can help with getting the conversation off to the right start. It can be useful to bring a few key facts, to explain more about...
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their...
...do is appropriate to the situation and for the individual. Mediation fits into that as proportionate action in line with the Human Rights Act 1998. We’re using independent, experienced, and...
...data To inform our campaign, we conducted research into how many people across England and Wales currently have an LPA and compared this to areas of deprivation and dementia prevalence....
...an LPA. Second, we aim to show how easy it is to make an LPA using the online service. Many people create LPAs, not in case they lose mental capacity,...
...for retirement income move from the state and/or the employer to the individual. By 2030, people will be retiring with a significant part of their income coming from defined contribution...