...support our customers need and how we can support them.” We made this pledge because we recognise that it’s important to learn about the experiences of customers. We want to...
...also the NHS in regards to making decisions on treatment. He explained how the Office of the Public Guardian has been working to adapt during these unusual times. He said...
...attorney or deputy can retain their responsibilities offer more flexibility to our investigators prevent further concerns coming to OPG Our aim is to test if an OPG mediation service can...
...or cancellations • We will use the Life Event Verification system to verify the death and then write to the relevant person to acknowledge this • We will confidentially dispose...
At OPG we're always trying to find ways to make it easier for attorneys and deputies to fulfil their role. We know from calls to our contact centre and from...
...really pleased about this because the service is only getting better because of feedback from the people that use it. For example, last year we asked solicitors to tell us...
...of mind—it empowers individuals to take control of their futures. We've partnered with Carers UK to deliver an informational session to explain how LPAs can provide lasting reassurance for both...
...find a careful balance between freedom of access for everyone who wants an LPA, ease of creation, and protection against fraud, abuse and coercion. Creating a solution together On 19...
...sent over to our colleagues in the safeguarding and investigations team, or the customer being signposted to another organisation or charity that may be able to help the vulnerable person....
...deputies have already told us how valuable the standards have been because it provides an assurance that they’re performing well against them. We’ve also had some good, positive feedback on...