Developing our new deputy forms - DIY user research

...were more experienced deputies and recruited from the London area, to make it easier to arrange sessions. But, as some research is better than none, we worked with what we...
...were more experienced deputies and recruited from the London area, to make it easier to arrange sessions. But, as some research is better than none, we worked with what we...
...still in operation in many other countries. But the desire to improve and learn was common amongst delegates. We heard moving presentations from service users. One young man with learning...
...has agreed to test the online learning and initial feedback has been very good. We’re planning to share this online learning with other banks and building societies soon. But it’s...
...matter how generous the person was, you can’t give gifts on their behalf to total strangers: they must go to people or to a charity the person would normally have...
...a no-brainer. I want to ensure things are dealt with on my terms – it’s very important to me.” Making their wishes known Another common reason people give for planning...
...guidance across digital channels. We’ve since launched a new podcast channel that will feature information on the latest business updates and common requested topics. You can find our podcast on...
...from the court to proceed with any contentious litigation work carried out on behalf of the client, unless the case is to be taken to the Court of Protection a...
...on the best way to reform how LPAs are created, and it focuses on areas that are likely to need legislative change to make that happen. We want to make...
...drawdown products were bought with smaller pension pots, and more often without advice, than previously seen. “Drawdown products are very flexible but are essentially extending the term of your pension...
...fully aligned with our values – purpose, humanity, openness and together. We remain committed to continue to provide excellent service and we want to further strengthen and support decision-making. Our...