Looking at the customer journey

...support our customers need and how we can support them.” We made this pledge because we recognise that it’s important to learn about the experiences of customers. We want to...
...support our customers need and how we can support them.” We made this pledge because we recognise that it’s important to learn about the experiences of customers. We want to...
...on the best way to reform how LPAs are created, and it focuses on areas that are likely to need legislative change to make that happen. We want to make...
...behalf if they need to. It's never too early to talk about lasting powers of attorney with someone you trust. Start a conversation today. Find out more at https://powerofattorney.campaign.gov.uk/. ...
...attorney or deputy can retain their responsibilities offer more flexibility to our investigators prevent further concerns coming to OPG Our aim is to test if an OPG mediation service can...
...to distribute to their users as they see fit. Reaching out The leaflet has two aims. First, we want to reach people who might not have thought before about creating...
...really pleased about this because the service is only getting better because of feedback from the people that use it. For example, last year we asked solicitors to tell us...
...or cancellations • We will use the Life Event Verification system to verify the death and then write to the relevant person to acknowledge this • We will confidentially dispose...
At OPG we're always trying to find ways to make it easier for attorneys and deputies to fulfil their role. We know from calls to our contact centre and from...
...of mind—it empowers individuals to take control of their futures. We've partnered with Carers UK to deliver an informational session to explain how LPAs can provide lasting reassurance for both...
...find a careful balance between freedom of access for everyone who wants an LPA, ease of creation, and protection against fraud, abuse and coercion. Creating a solution together On 19...