...organisations such as NHS, care homes, banks and building societies as smooth and easy as possible. We will also work to encourage more new customers to pay online and make...
...of the summer we began a 10 week discovery phase - speaking to users (citizens, legal professionals, charities, banks and utility companies), other government departments and agencies, service providers and...
...and I are now adults and have since moved on with our lives. My mum has also returned and is happily reunited with her family. While it turned out to...
Sophy Colbert and Lorena Sutherland share their experiences of carrying out research with deputies to help produce OPG’s new deputy reporting forms. Part of the content team’s role in OPG...
...and champion for older people across Wales not only involves working to drive change on their behalf and providing assistance and support where it’s needed, but also growing older people’s...
We’ve been doing a lot of work recently to support our communications and engagement strategy, and how we can further build trust and awareness amongst our partners and the public...
...longer, changing careers and other variations. Pensions and retirement are no longer black or white. “In April 2015, the government introduced new freedoms where people could access their pensions in...
...over 30 different organisations were there, representing a range of sectors including charities, health and social care partners, financial regulators and trade bodies, legal professionals and the utilities industry. We...
...feel involved and informed. It’s also about supporting people so they can take action and making sure what we do is appropriate for the situation and the individual. What safeguarding...
...with current demands on the NHS and local authorities in England and Wales, we need to provide information more quickly, help speed up the transition of care and free up...