Katrina Morrison and the OPG Insights Team have been carrying out work to create a “customer journey map”. Here we discuss the different experiences of our customers and what’s next for the project. As part of OPG’s 2020 – 2021 …
In response to the current COVID-19 situation we have worked a lot on the services we offer and how we can best respond to our stakeholders needs. With additional demands on the NHS and local authorities, we have introduced a faster service …
At the Office of the Public Guardian we’ve been looking at improving the services we offer and to provide more opportunities for our stakeholders and customers to get the information they need in a format they want.
Since we launched the Use a lasting power of attorney service on 17 July, we’ve received lots of questions from people wanting to know more information on how the service works and how it is helping our customers. We’ve put …
In recent months it's become much clearer just how important our online services are. With the world going online to communicate and collaborate we’ve been working behind the scenes to make the lives of donors and attorneys easier. We want to offer …
As we continue social distancing and with some of us experiencing self-isolation, we understand this raises questions about how an attorney or deputy can continue to fulfil their role. To help support you during this time, we have produced some …
This week is Deaf Awareness Week, and to mark it we’re sharing a blog post about the challenges of having a hearing impairment in both ears. My name is Sunil Teeluck. I am a senior lawyer within the OPG legal …
Shahzad Aziz, operational unit manager at the Office of the Public Guardian (OPG), shares some top tips to help you complete your lasting power of attorney form (LPA) application correctly. At OPG we receive on average 67,000 lasting powers of …
Janet Lawless, Deputy Head of Internal Communications, talks about why inclusion is important to OPG.
Laura Crouch discusses how OPG are evolving their approach to events and engagement and encourages you to sign up for OPG’s first-ever safeguarding event in October.
A member of the OPG team shares a moving personal story that highlights the importance of the Guardianship (Missing Persons) Act 2017 which comes into force today (31 July 2019).