Katrina Morrison and the OPG Insights Team have been carrying out work to create a “customer journey map”. Here we discuss the different experiences of our customers and what’s next for the project. As part of OPG’s 2020 – 2021 …
It’s taking us longer than usual to process applications for lasting powers of attorney (LPAs). While we understand this can be frustrating, we’re working hard to continue to deliver our services. In the meantime, we’ve brought together some useful online …
We hosted our very first health and social care event to discuss ways we can help bridge the gap in access to healthcare for BAME communities. Over 370 people registered for the event. Around 150 joined us to watch the panel session live and the recording has been sent to those who couldn’t attend on the …
Office of the Public Guardian (OPG) has launched a new service to support staff from across local authorities, social care, police and NHS, who are dealing with adults at risk. Staff from these organisations can request information we have on our registers to help them make urgent decisions about someone who may lack mental capacity. OPG aims to respond to requests submitted through …
We are hosting our very first event, aimed at the health and social care sector, to discuss ways we can help bridge the gap in access to healthcare for BAME communities. It’s taking place on 25 March between 10am-11am. We will explore options to ensure people always have a voice in their …
Whether you’re in the process of creating a lasting power of attorney with a loved one or have just started acting as a court appointed deputy, here are some useful tips and ideas on how to make sure you’re acting …
Over the last few months, we’ve been working hard to make our Use an LPA service available to lasting powers of attorney (LPAs) registered before 17 July 2020. From now on, LPAs registered on or after 1 September 2019 will …
The world is changing. Digital has transformed the way many people think and act. The current Covid-19 situation has heightened this impact more so as more people have had to rely on digital channels. They are increasingly requesting digital access …
COVID-19 has been the single greatest public health emergency in the history of the NHS. The weeks ahead will be the hardest yet but I really do believe that we are entering the last phase of the struggle. Because with …
The Court of Protection (COP) have issued a judgment called ACC and Others which will affect the way that court appointed deputies should act. A court appointed deputy can be anyone aged 18 or above and is usually someone who …
If you’re acting on behalf of a loved one, as an attorney or a deputy, big occasions such as Christmas, birthdays or anniversaries can raise some questions. We have some guidance available to help you decide what is an appropriate gift and have pulled out …