Looking at the customer journey
...information sharing sessions to present these to teams across OPG. This will facilitate discussion to identify improvements we can make in our processes and activities that could benefit our customers....
...information sharing sessions to present these to teams across OPG. This will facilitate discussion to identify improvements we can make in our processes and activities that could benefit our customers....
...of the groups least likely to have a lasting power of attorney (LPA). Nick Goodwin, Public Guardian introduced the event discussing why having an (LPA) in place is important in...
...world – making consensual decisions, arranging appointments and protecting her autonomy. Thanks to her experience, Justine is now a powerful advocate for LPA protection at any age. She spoke to us about her journey into attorney-hood, the changes it inspired, and the...
...happens to me, especially when it comes to my health. I’ve seen what happens when people don’t have anything in place and I knew I didn’t want to leave things to chance. To be honest, I...
...do is appropriate to the situation and for the individual. Mediation fits into that as proportionate action in line with the Human Rights Act 1998. We’re using independent, experienced, and...
...opportunity for you to meet our new Public Guardian, Nick Goodwin. Hosting our own events on topic-specific areas is one way we’re looking to cover the gap in events we...
...signed in the correct order, and allow users to download the forms again if they have not been signed in the correct order. added a search function to help find...
...or cancellations • We will use the Life Event Verification system to verify the death and then write to the relevant person to acknowledge this • We will confidentially dispose...
At OPG we're always trying to find ways to make it easier for attorneys and deputies to fulfil their role. We know from calls to our contact centre and from...
...he needed a ramp to get outside, and had to use a credit card for expenses which, obviously, cost more.” Having an LPA in place to appoint a carer as...