Katrina Morrison and the OPG Insights Team have been carrying out work to create a “customer journey map”. Here we discuss the different experiences of our customers and what’s next for the project. As part of OPG’s 2020 – 2021 …
The Office of the Public Guardian is developing a number of services to enable Deputies to submit their annual reports online. One of these services is being developed specifically for Public Authorities (PA).
At the Office of the Public Guardian (OPG) we are committed to providing better and more efficient services to our users. Over the past few months myself and a team of colleagues from across OPG have been doing further work …
Sophy Colbert and Lorena Sutherland share their experiences of carrying out research with deputies to help produce OPG’s new deputy reporting forms.