This week the Ministry of Justice (MoJ), in collaboration with the Office of the Public Guardian (OPG), published a consultation on plans for how lasting powers of attorney (LPAs) can be modernised. Our modernising LPA project aims to improve the process of making and …
Katrina Morrison and the OPG Insights Team have been carrying out work to create a “customer journey map”. Here we discuss the different experiences of our customers and what’s next for the project. As part of OPG’s 2020 – 2021 …
Since we launched the Use a lasting power of attorney service on 17 July, we’ve received lots of questions from people wanting to know more information on how the service works and how it is helping our customers. We’ve put …
This month Ian Evans, Director at Thurrock Coalition, discusses how partnership working has helped to increase applications of lasting power of attorneys (LPAs).
At OPG we're always trying to find ways to make it easier for attorneys and deputies to fulfil their role. We know from calls to our contact centre and from user satisfaction surveys, that one of the most common problems …
“Pleasure is spread through the earth in stray gifts,” said Wordsworth, and he was right – but here at the Office of the Public Guardian (OPG) it’s a bit more complicated than that. We’ve just published our guide to gift-giving …
