This week the Ministry of Justice (MoJ), in collaboration with the Office of the Public Guardian (OPG), published a consultation on plans for how lasting powers of attorney (LPAs) can be modernised. Our modernising LPA project aims to improve the process of making and …
Katrina Morrison and the OPG Insights Team have been carrying out work to create a “customer journey map”. Here we discuss the different experiences of our customers and what’s next for the project. As part of OPG’s 2020 – 2021 …
Since we launched the Use a lasting power of attorney service on 17 July, we’ve received lots of questions from people wanting to know more information on how the service works and how it is helping our customers. We’ve put …