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Research

Modernising lasting powers of attorney – safer, simpler and fit for the future 

Holly Simpson, 22 July 2021 - Attorneys, Digital, EPA, Future planning, health and welfare, lasting power of attorney, LPA, Research

This week the Ministry of Justice (MoJ), in collaboration with the Office of the Public Guardian (OPG), published a consultation on plans for how lasting powers of attorney (LPAs) can be modernised.   Our modernising LPA project aims to improve the process of making and …

Looking at the customer journey

Kat Morrison, 17 June 2021 - Digital, Future planning, Insights, OPG Team, Research

Katrina Morrison and the OPG Insights Team have been carrying out work to create a “customer journey map”.  Here we discuss the different experiences of our customers and what’s next for the project. As part of  OPG’s 2020 – 2021 …

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Insight and updates on the work of the Office of the Public Guardian for our partners, including the finance sector, legal professionals and third sector, as well as those working in the health and care profession.

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